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Perceived technology affordance and value of hotel mobile apps: A comparison of hoteliers and customers

Lei, Sut Ieng; Wang, Dan; Law, Rob

Journal of hospitality and tourism management. Volume 39: (2019, June); pp 201-211 -- Elsevier Ltd

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Perceived technology affordance and value of hotel mobile apps: A comparison of hoteliers and customers

Lei, Sut Ieng; Wang, Dan; Law, Rob

Journal of hospitality and tourism management. Volume 39 (2019); pp 201-211 -- Australian Academic Press -- Elsevier Ltd

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Online Complaining Behavior in Mainland China Hotels: The Perception of Chinese and Non-Chinese Customers

Au, Norman; Buhalis, Dimitrios; Law, Rob

International journal of hospitality & tourism administration. Volume 15:Issue 3 (2014); pp 248-274 -- Taylor & Francis Group

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