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The role of service in the tourism & hospitality industry / edited by Ford Lumban Gaol, Fonny Hutagalung.
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The role of service in the tourism & hospitality industry / edited by Ford Lumban Gaol, Fonny Hutagalung.

International Conference on Management and Technology in Knowledge, Service, Tourism & hospitality (2014),

Boca Raton : CRC Press, 2015.

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