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Refined by: language: Korean remove subject: Electric Communication Technique remove
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Patent
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AGENT SURPLUS CONDITION BASED ON SERVICE LEVELS

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Patent
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SYSTEM FOR AUTOMATICALLY PREDICTING CALL CENTER AGENT WORK TIME IN MULTI-SKILLED AGENT ENVIRONMENT

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Patent
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AGENT SURPLUS CONDITION BASED ON AGENT OCCUPANCY

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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AGENT SURPLUS CONDITION BASED ON DELAY PROBABILITIES

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by this Author/Contributor:

  1. Reiman Martin I
  2. Jensen Roy A
  3. Fisher Thomas S

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