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Factors Affecting Customer Evaluation of Service Quality in the Tourism Industry

Diaz, A. M. et al.

PROCEEDINGS OF THE ANNUAL CONFERENCE- EUROPEAN MARKETING ACADEMY.; Track 3; Marketing management: strategy and organization; Stockholm, 1998; May, 1998, 255-278 -- Stockholm School of Economics; 1998 (pages 255-278) -- 1998

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by this Author/Contributor:

  1. Diaz, A. M.
  2. Andersson, P.
  3. Ruiz, A. V.
  4. Vazquez, R.

on this subject:

  1. Economics
  2. EMAC
  3. Marketing

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