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QUIS 9 symposium - service excellence in management

International Journal of Service Industry Management, 01 April 2005, Vol.16(2), pp.133-134 [Peer Reviewed Journal]

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Editorial: QUIS 9 symposium - service excellence in management

International Journal of Service Industry Management, 2005, Vol.16(2), pp.133-134 [Peer Reviewed Journal]

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The role of quality practices in service organizations

International Journal of Service Industry Management, 01 May 2003, Vol.14(2), pp.232-244 [Peer Reviewed Journal]

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Defining relationship quality for customer-driven business development

International Journal of Service Industry Management, 01 March 2006, Vol.17(2), pp.207-223 [Peer Reviewed Journal]

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Service portraits in service research: a critical review

International Journal of Service Industry Management, 01 February 2005, Vol.16(1), pp.107-121 [Peer Reviewed Journal]

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The role of customer clubs in recent telecom relationships

International Journal of Service Industry Management, 01 December 2005, Vol.16(5), pp.436-454 [Peer Reviewed Journal]

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Customer focused service development in practice - A case study at Scandinavian Airlines System (SAS)

International Journal of Service Industry Management, 01 October 1999, Vol.10(4), pp.344-358 [Peer Reviewed Journal]

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by this Author/Contributor:

  1. Gustafsson, Anders
  2. Gustafsson, A
  3. Anders Gustafsson
  4. Edvardsson, B
  5. Edvardsson, Bo

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