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Refined by: subject: Electricity remove author: Jensen Roy A remove
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1
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AN AGENT SURPLUS CONDITION BASED ON DELAY PROBABILITIES

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2
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AGENT SURPLUS CONDITION BASED ON SERVICE LEVELS

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3
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Patent
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SYSTEM FOR AUTOMATICALLY ROUTING CALL TO CALL CENTER AGENT ON BASIS OF SERVICE LEVEL IN AGENT'S EXCESSIVE SITUATION

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4
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Patent
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SYSTEM FOR AUTOMATICALLY PREDICTING JOB TIME OF CALL CENTER AGENT UNDER MULTI-SKILL AGENT ENVIRONMENT

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5
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SYSTEM FOR AUTOMATICALLY ROUTING CALL TO CENTER AGENT ON THE BASIS OF AGENT OCCUPANCY IN AGENT SURPLUS CONDITION

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6
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Patent
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SYSTEM FOR AUTOMATICALLY PREDICTING CALL CENTER AGENT WORK TIME IN MULTI-SKILLED AGENT ENVIRONMENT

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7
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Patent
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System for automatically routing calls to call center agents in an agent surplus condition based on service levels

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8
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System for automatically predicting call center agent work time in a multi-skilled agent environment

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9
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS IN AGENT SURPLUS CONDITION BASED ON AGENT OCCUPANCY

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10
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Patent
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SYSTEM FOR AUTOMATICALLY ROUTING CALLS TO CALL CENTER AGENTS ACCORDING TO DELAY PROBABILITY IN AGENT SURPLUS CONDITION

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Results 1 - 10 of 12  for Explore Further

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by this Author/Contributor:

  1. Reiman Martin I
  2. Jensen Roy A
  3. Fisher Thomas S

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