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Customer loyalty: a review and future directions with a special focus on the hospitality industry

Kandampully, Jay; Zhang, Tingting (Christina); Bilgihan, Anil

International journal of contemporary hospitality management. Volume 27:Issue 3 (2015, May); pp 379-414 -- Emerald

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Understanding the mobile payment technology acceptance based on valence theory: A case of restaurant transactions

Ozturk, Ahmet Bulent et al.

International journal of contemporary hospitality management. Volume 29:Issue 8 (2017); pp 2027-2049 -- Emerald

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Not all smiles are created equal: Investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos et al.

International journal of contemporary hospitality management. Volume 26:Issue 2 (2014, March); pp 293-306 -- Emerald

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Social media, customer engagement and advocacy: An empirical investigation using Twitter data for quick service restaurants

Sashi, C.M.; Brynildsen, Gina; Bilgihan, Anil

International journal of contemporary hospitality management. Volume 31:Issue 3 (2019); pp 1247-1272 -- Emerald

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Whom do we trust? Cultural differences in consumer responses to online recommendations

Fan, Alei et al.

International journal of contemporary hospitality management. Volume 30:Issue 3 (2018); pp 1508-1525 -- Emerald

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Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context

Sürücü, Özlem et al.

Journal of hospitality and tourism management. Volume 40 (2019); pp 114-124 -- Australian Academic Press -- Elsevier Ltd

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Developing a people-technology hybrids model to unleash innovation and creativity: The new hospitality frontier

Kandampully, Jay; Bilgihan, Anil; Zhang, Tingting (Christina)

Journal of hospitality and tourism management. Volume 29 (2016); pp 154-164 -- Australian Academic Press -- Elsevier Ltd

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Brand awareness, image, physical quality and employee behavior as building blocks of customer-based brand equity: Consequences in the hotel context

Sürücü, Özlem et al.

Journal of hospitality and tourism management. Volume 40: (2019, September); pp 114-124 -- Elsevier Ltd

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The Mediating Effect of Virtual Interactivity in Travel-Related Online Social Network Websites

Barreda, Albert et al.

International journal of hospitality & tourism administration. Volume 17:Issue 2 (2016, June); pp 147-178 -- Taylor & Francis Group

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Generation Y's dining information seeking and sharing behavior on social networking sites: An exploratory study

Bilgihan, Anil; Peng, Cheng; Kandampully, Jay

International journal of contemporary hospitality management. Volume 26:Issue 3 (2014, May); pp 349-366 -- Emerald

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