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Quality benchmarking in the small hotel sector using profile accumulation a new measurement tool

Johns, N. Lee-Ross, D. Graves-Morris, R. Ingram, H.

ANNUAL HOSPITALITY RESEARCH CONFERENCE.; Hospitality research conference; Nottingham, 1996; Apr, 1996, 192-207 -- Nottingham; Commercial Centre, Nottingham Trent University; 1996 (pages 192-207) -- 1996

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