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Impact of CRM implementation on hotel efficiency: evidence from the Slovenian hotel sector

Josiassen, A.; Assaf, A.G.; Knezevic, L.

Tourism economics : the business and finance of tourism and recreation.; Advances in tourism economics; Lisbon, 2011; Apr, 2012, 607-616 -- IP Publishing; 2012 Part: Part 3; (pages 607-616) -- 2012

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