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Factors determining user satisfaction of internet usage among public sector employees in Yemen

Isaac, Osama et al.

International journal of technological learning, innovation and development. Volume 10:Number 1 (2018); pp 37-68 -- Inderscience Enterprises Ltd

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  • Title:
    Factors determining user satisfaction of internet usage among public sector employees in Yemen
  • Author: Isaac, Osama;
    Abdullah, Zaini;
    Ramayah, T.;
    Mutahar, Ahmed M.
  • Found In: International journal of technological learning, innovation and development. Volume 10:Number 1 (2018); pp 37-68
  • Journal Title: International journal of technological learning, innovation and development
  • Subjects: Diffusion of innovations--Developing countries--Periodicals; Industrial organization--Technological innovations--Developing countries--Periodicals; Organizational learning--Periodicals; Technological innovations--Economic aspects--Periodicals; internet usage--user satisfaction--diffusion of innovation--DOI--Yemen; Dewey: 338.064091724
  • Rights: Licensed
  • Publication Details: Inderscience Enterprises Ltd
  • Abstract:

    Internet technology has become an essential technological tool for individuals, organisations, and nations driving growth and prosperity. However, there are countries such as Yemen which have very low internet usage rates and which see little economic, social and cultural progress as a result. Therefore, this study has developed an integrated conceptual model based the DeLone and McLean information systems success model (DMISM), the unified theory of acceptance and use of technology (UTAUT) and task-technology fit (TTF) to predict the user satisfaction of internet. A survey questionnaire was used to collect primary data from 530 employees in all 30 government ministry institutions in Yemen. An analysis was conducted to examine the relationship between the variables of the proposed model, which includes initial exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and structural equation modelling (SEM) via AMOS. The results indicated that system quality, information quality, task quality, and social quality are the four key determinants of employee satisfaction related to internet usage. The theoretical and practical implications are also discussed in this study.


  • Identifier: System Number: ETOCvdc_100079799266.0x000001; Journal ISSN: 1753-1942
  • Publication Date: 2018
  • Physical Description: Electronic
  • UIN: ETOCvdc_100079799266.0x000001

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